Kiosk Manager FAQs for Organisers

How many kiosks will I need for my event?

There are a number of things to consider before confirming the number of kiosks you will need for your event.

Some things to consider are:

  • Number of attendees expected
  • How many expected attendees have pre-registered
  • How attendees will check in
  • The period of time you expect the majority of attendees to arrive

What size is a Kiosk Badge?

Whilst Kiosk Manager can support badges of all sizes, the size of a Kiosk Badge will depend on your Kiosk Hardware provider.

Most commonly used Kiosk Badge Paper Stock is 100mm x 152mm (3.93 inch x 5.98 inch).

What is the difference between all the Kiosk screen check in options/scan methods?

There are several check-in options available on the Kiosk display screens.

  • Enter Code: an attendee inputs a unique reference code  
  • Scan QR: an attendee provides their unique QR code to scan
  • Register: links to a registration form from the Registration Element
  • Insert your printed/e-ticket: an attendee provides their unique QR code to scan
  • Scan this code via event app: an attendee uses the QR Scanner on the event App. It also requires an attendee to be logged into the event App

If any option is not relevant to your attendees (or event) you can remove them from the Kiosk display screen by editing the screen options in the Core.

How can attendees access their unique QR code?

A unique QR code enables attendees to scan into a registration kiosk to print their badge.

Attendees can be setup to access their unique QR Code via:

  1. In-app Badge: a simplified badge can be setup in the event App to display attendee unique QR codes.
  2. Emailed ticket or confirmation email: unique QR codes can be emailed to attendees upon registration or as part of their ticket.

How do I configure my kiosk for my scan method?

Confirm Kiosk Options: QR Code Scan

  1. Navigate to Kiosk Manager from the Navigation Menu and select the relevant Kiosk from the list
  2. Confirm the following settings:
    1. Allow Scanning: YES
    2. Allow Scanning from App: YES
  3. Click Save

Confirm Kiosk Options: Enter Code

  1. Navigate to Kiosk Manager from the Navigation Menu and select the relevant Kiosk from the list
  2. Confirm the following settings:
    1. Allow Enter Code: YES
  3. Click Save

Confirm Kiosk Options: Registration

Create a registration form (no payment)

  1. Navigate to Registration > Form Setup from the Navigation Menu
  2. Next to Sign-up Form click on the drop-down
  3. Select Form Builder
  4. Edit as required

Link registration form to Kiosk

  1. Navigate to Registration > Form Setup from the Navigation Menu
  2. Copy registration form link from appropriate form
  3. Navigate to Kiosk Manager from the Navigation Menu
  4. Click on the drop-down for the appropriate Kiosk
  5. Select Edit Kiosk
  6. Navigate to Registration Form Address
  7. Insert registration form link
  8. Click Save

How do I edit the screen options on my kiosk?

There are several check-in and scan options available on the Kiosk screen. Depending on what information you intend to provide your attendees determines how your attendees can check in. Therefore you may wish to edit the options available on the screen.

Hide Enter Code Button

The Enter Code button requires an attendee to input a unique reference code  

  1. Navigate to Kiosk Manager from the Navigation Menu
  2. Click on the drop down for the appropriate Kiosk
  3. Select Edit Kiosk
  4. Navigate to Allow Enter Code
  5. Select No
  6. Scroll down to Save

Hide Scan QR Button

The Scan QR button requires an attendee to scan a unique QR code. Hiding this button will also hide the Insert your printed / e-ticket option

  1. Navigate to Kiosk Manager from the Navigation Menu
  2. Click on the drop-down for the appropriate Kiosk
  3. Select Edit Kiosk
  4. Navigate to Allow Scanning
  5. Select No
  6. Scroll down to Save

Include Register Button

The Register button links to a registration form from the Registration Element. This button will only show if a registration form has been attached

  1. Navigate to Kiosk Manager from the Navigation Menu
  2. Click on the drop-down for the appropriate Kiosk
  3. Select Edit Kiosk
  4. Navigate to Registration Form Address
  5. Input your registration form URL, from the Registration Element
  6. Scroll down to Save

Hide Insert your printed/ e-ticket option

The Insert your printed/ e-ticket option requires an attendee to scan a unique QR code. This will also hide the Scan QR Button

  1. Navigate to Kiosk Manager from the Navigation Menu
  2. Click on the drop-down for the appropriate Kiosk
  3. Select Edit Kiosk
  4. Navigate to Allow Scanning
  5. Select No
  6. Scroll down to Save

Hide Scan this code via event app option

The Scan this code via event app option requires an attendee to be logged into the event App and able to access the QR Scanner on the event App.

  1. Navigate to Kiosk Manager from the Navigation Menu
  2. Click on the drop-down for the appropriate Kiosk
  3. Select Edit Kiosk
  4. Navigate to Allow Scanning from App
  5. Select No
  6. Scroll down to Save

QR codes are not scanning correctly. How do I fix this?

If you are using a QR code from an external registration system (e.g Eventbrite), you will need to set the Badge Regex Expression to match your QR Code data.

To configure your external code in the Core:

  1. Navigate to Badge Creator > Settings > Advanced from the Navigation Menu
  2. Select the appropriate Regex Expression
  3. If you have selected Custom complete the regex rule to match the format of your barcode data.

If you are unable to confirm the regex rule for your data Entegy Labs will be able to write one for you.

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