Attendance Tracking FAQs for Organisers

How do I access the Track app?

You will need to enter the Event Code and Session Access Code to access the Track app. Both codes will be required when logging into each session.

Where can I find my Event Code?

Event codes are used to identify a specific event. This must be entered so staff are accessing the correct event through the Track app.

To find the Event Code for your event

  1. Navigate to Dashboard from the Navigation Menu
  2. Navigate to the Project Information card and find your Event Code

Where can I find my Session Access Codes?

Session Access Codes will need to be generated in the Core and then either viewed in the Core, or exported.

To generate session access codes

  1. Navigate to Attendance Tracking > Sessions from the Navigation Menu
  2. Click Generate Blank Codes from the right-hand options on the Configuration Panel

To export session access codes

  1. Navigate to Attendance Tracking > Sessions from the Navigation Menu
  2. Click Export Session Codes from the right-hand options on the Configuration Panel

Please note: Each session has its own Session Access Code. You will need to logout of a session before logging in to scan attendees into the next session.

How do I log out of each session and into the next?

To log out

  1. Confirm Sync Status on the bottom left corner is displaying green arrows
  2. Click on Setting on the top left corner
  3. Scroll down settings and click Log Out

To log in

  1. Open the Track app
  2. Enter the Event Code and Session Access Code
  3. Click Login

Please note: This process will need to be completed for each session.

How do I know that attendees have been scanned?

Once an attendee QR code/badge has been scanned, a green tick will display indicating a successful scan.

Attendees have purchased additional tickets to a special event (e.g. Gala Dinner). How will this be managed onsite?

If you have setup your Session Access Rules for the event, once an attendee’s QR code/badge has been scanned, a green tick will display indicating a successful scan. If a red cross displays, it means this attendee has not purchased a ticket to this event.

If you have not setup Session Access Rules, this must be completed before you can successfully track who is eligible to enter the event.

An attendee doesn’t have their QR Code/badge. How do I track this attendee?

Scans can be manually added to a profile either from the Core or from the Track app.

To manually add a scan to a profile from the Core

  1. Navigate to Attendance Tracking > Add Scan from the Navigation Menu
  2. Select the appropriate Profile from the profile drop-down list
  3. Select the appropriate Session from the session drop-down list
  4. Click Add Track

To manually add a scan to a profile from Track app

  1. While logged into the appropriate session, navigate to Scans located in the upper right-hand corner of the app
  2. Click the Remaining tab
  3. Click the appropriate attendee Profile to reveal a pop-up menu
  4. Click Add Scan
  5. Click OK to confirm the addition
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