Attendee Connect FAQs for Organisers

I don’t want to distribute login codes to my attendees. How else can my attendees have profiles in the app?

A basic signup form allows for relevant user data to be captured and imported directly into the Core to allow for login and unrestricted access to an app that may otherwise be locked to the public.

Why is my Profile List in the app empty?

Attendees can choose to either opt in or out of being visible in the profile list through their privacy settings found in My App. In order for attendees to appear on the profile list, they need to be set to “Visible in List”.

How can I set my attendees to be visible in the profile list and allow messaging by default?

An attendee’s privacy settings on first login can be setup in the Core. Once an attendee has logged into the app, these privacy settings are triggered. When changing an attendee’s default privacy settings, it is best practise to allow them to opt out of these settings when they first login, by enabling privacy settings to appear when an attendee first logs in.

To configure attendees to be visible by default and for the attendee to opt out

  1. Navigate to Project Configuration > Profiles from the Navigation Menu
  2. Click the Login & Authentication tab
  3. Navigate to Options > Default privacy on first login to
  4. Select Visible in List and Allow Messaging from the drop-down menu
  5. Navigate to Options > Show Privacy Settings on First Login
  6. Select Show from the drop-down menu
  7. Click Save

How can I set what profile fields appear in the profile list?

By default, an Attendee’s name, position and organisation will appear on an attendee’s profile page in the profile list. Additional information such as any custom profile fields can be set to be visible in the profile list.

To set a custom profile field to display in the profile list

  1. Navigate to Project Configuration > Profiles from the Navigation Menu
  2. Select or create the relevant profile field
  3. Navigate to Profile Visibility
  4. Select Visible from the drop-down menu
  5. Click Save

Any other information such as Email Address and Contact Number visibility in the profile list will need to be set by the attendee on their device.

How private is private messaging?

Only you are the person you message can see the messages that are sent.

How should I start my Activity Feed?

It is recommended that a welcome status be posted to the activity feed by an organiser to start your activity feed. This post can introduce attendees to the activity feed, explain a little about what it is and how to use it.

To do this, a profile can be set up for the specific event/organiser, and the post can come from that profile.

Some suggested copy:

'Welcome to the {insert conference name} Activity Feed! Be sure to introduce yourself and share your thoughts and photos throughout the event'

How can I delete a post from the Activity Feed?

Profiles with Organiser permissions are able to delete comments directly from the event app. Alternatively, if you are not setup with Organiser permissions but have Core access, you will be able to delete comments directly from the Core.

To delete comments from the event app

  1. Navigate to the Activity Feed in the event app
  2. Navigate to the comment you wish to delete
  3. Long-hold on the relevant comment
  4. Click Delete Post

To delete comments from the Core

  1. Navigate to Attendee Connect > Activity Feed from the Navigation Menu
  2. Select the Preview tab
  3. Navigate to the comment to be deleted
  4. Click the drop-down and select Delete
  5. Confirm by clicking Delete

What is the difference between points and achievements?

Points are awarded for performing single actions such as posting to the activity feed or viewing a notification. Each action is allocated its own number of points for completing the action.

Achievements encourage attendees to perform actions multiple times and engage further in the App. Working with the point system, achievements are awarded on top of any points for completing the action.

What are default points?

Points are enabled by default when the Attendee Connect element is activated. While achievements appear in the App showing attendees can earn them, points are accrued in the background. Click here for a full list of point allocations.

What are default achievements?

A set of default achievements can be activated in the Core to ensure that engagement is maximised with as little setup time as possible. In addition to default achievements, these can be edited or new achievements created to tailor the gamified experience.

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