Kiosk Manager Element Testing

How to test the Kiosk Manager Element

You will need to test your Attendance Tracking before you get onsite.

Firstly, this ensures staff know how to use the Track app, test any tracking rules that you may setup, and to confirm your QR codes are scanning correctly. Secondly, testing prior to your event will ensure you have adequate time to make support enquiries.

Scan Methods:

Click here to read about Kiosk Manager scan methods.

To test Kiosk scan method - Kiosk to scan attendee QR code or ticket

  1. Navigate to Kiosk Manager from the Navigation Menu and select the relevant Kiosk from the list
  2. Confirm the following settings:
    1. Allow Scanning: YES
    2. Allow Scanning from App: YES
  3. Click Save
  4. On the Kiosk, click Tap to Begin and select Scan QR
  5. Hold the QR code or ticket 20 cm from the scanner to scan

To test Kiosk scan method - Attendees to scan QR code on kiosk

  1. Navigate to Kiosk Manager from the Navigation Menu and select the relevant Kiosk from the list
  2. Confirm the following settings:
    1. Allow Scanning: YES
    2. Allow Scanning from App: YES
  3. Click Save
  4. Open the event App and login
  5. Click the QR scanner icon
  6. On the Kiosk, click Scan from the main screen
  7. Hold the device 20cm from the kiosk to scan

To test Kiosk scan method - Attendees to enter unique reference code

  1. Navigate to Kiosk Manager from the Navigation Menu and select the relevant Kiosk from the list
  2. Confirm the following settings:
    1. Allow Enter Code: YES
  3. Click Save
  4. On the Kiosk, click Tap to Begin and select Enter Code
  5. Enter your personal login credentials (e.g Access Code)

To test Kiosk scan method - Attendees to complete registration form

  1. Navigate to Kiosk Manager from the Navigation Menu and select the relevant Kiosk from the list
  2. Navigate to Registration Form Address
  3. Insert registration form link
  4. Click Save
  5. On the Kiosk, click Tap to Begin and select Register
  6. Complete the registration form

Kiosk Companion

Click here to read about how to use the Kiosk Companion. 

To test finding an attendee on the Kiosk Companion

  1. From the Dashboard click Find a Profile
  2. Input name, organisation or any other profile field in the Core
  3. Click Search

To test printing a badge from the Kiosk Companion

  1. From the Dashboard click Find a Profile
  2. Input name, organisation or any other profile field
  3. Click Search
  4. Click on the Attendee to expand options
  5. Select Print
  6. For printing select available kiosk. Available kiosks are highlighted in green.
  7. Once a kiosk is selected the badge will automatically print

To test previewing a badge from the Kiosk Companion

  1. From the Dashboard click Find a Profile
  2. Input name, organisation or any other profile field
  3. Click Search
  4. Click on the Attendee to expand options
  5. Select Preview Badge
  6. Select either Print Badge or Edit Profile

To test editing a profile from the Kiosk Companion

  1. From the Dashboard click Find a Profile
  2. Input name, organisation or any other profile field
  3. Click Search
  4. Click on the Attendee to expand options
  5. Select Edit Profile
  6. Make relevant updates
  7. Click Save

To test creating a new profiles on the Kiosk Companion

  1. From the Dashboard click Add a Profile
  2. Input new attendee information
  3. Click Save

To test viewing the Kiosk status from the Kiosk Companion

  1. From the Dashboard select Kiosk Status from the navigation panel
  2. Kiosk errors such as a paper jam or out of paper will be display, if relevant
  3. If no errors, kiosk will display Errors are Resolved

To confirm an attendee has printed a badge

  1. From the Dashboard click Find a Profile
  2. Input name, organisation or any other profile field
  3. Click Search
  4. A blue tick against the profile indicates a badge has been printed
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