THIS ARTICLE HAS BEEN ARCHIVED AS OF SEPTEMBER 2019. THE INFORMATION CONTAINED WITHIN MAY NOT BE CURRENT. PLEASE CONTACT ENTEGY SUPPORT IF YOU REQUIRE ASSISTANCE.
For Windows the same device plugged into different USB ports on the computer represents a new device. The device is installed again and again once for each and every USB port the device is plugged in.
You need to have one installation of the printer and the printer name MUST be; EPSON TM-C3500
Disconnect printer (remove from USB port), and delete all copies of the printer. Then reconnect the printer. This should install a new copy of the printer correctly named.