Reset the Audience Polling Display Queue

How to reset the Audience Polling Display Queue

When testing Interactive Sessions, best practice encourages Audience Polling questions to be tested on the Display Screen prior to the event. Once a question has been asked, it will no longer be part of the Display Queue, which means the Display Queue will need to be reset in order to start again.

Before resetting the Display Queue, ensure that there are no open questions from testing.

To ensure no open Audience Polling questions

If Audience Polling questions are left open in the Facilitator Panel when the Display Queue, it may result in the correct answer and results collected for the polling question displaying, rather than allowing attendees to respond to the question.

  1. Navigate to the Control Panel
  2. Select the event
  3. Click Facilitator for the relevant session
  4. Navigate to the Audience Polling tile
    1. No Current Polling Question: no action is required - prepare to reset the Display Queue
    2. Audience Polling is Currently Live: a question is still active in the session - follow below steps
  5. Click the Audience Polling tile
  6. Click through the action buttons until you have clicked the Close and Remove Question

To reset the Audience Polling Display Queue

Once all questions have been closed, the Display Queue can be reset. This will remove all data captured for any Audience Polling questions you have asked up to the point of deletion.

  1. In the Core, navigate to Interactive Sessions > View Sessions from the Navigation Menu
  2. Navigate to the relevant session
  3. Click the drop-down arrow and select View Results from the drop-down menu
  4. Select Delete All Results from the top menu
  5. Confirm Delete

To confirm Audience Polling Display Queue is ready

Once the Display Queue has been reset, check the queue in the Facilitator Dashboard to ensure the session is ready for the event.

  1. Navigate to the Control Panel
  2. Select the event
  3. Click Facilitator for the relevant session
  4. Select the Audience Polling tile
  5. Click Select from All Question from the action tiles
  6. Ensure the ticks next to each question is greyed out. This indicates the question has not been asked. Any green ticks indicate the question has already been asked

Next steps: Compare Audience Polling question responses