Attendance Tracking FAQs

Table of Contents:

  1. Why is a session missing from the track session list?
  2. What device operating systems work with the Track app?
  3. How can attendees be tracked into sessions?
  4. Can attendees scan themselves into sessions?
  5. What do attendees need to know for self scanning?
  6. Where can I view the tracking results?

 

FAQ: Why is a session missing from the track session list?

A: A session end time is required for attendance tracking, otherwise it won't show on the Attendance Tracking Session list. 

 

FAQ: What device operating systems work with the Track app?

A: The Track app can be used on both iOS and Android devices.

Any iOS devices running at least iOS 9.0, and Android devices running at least Android 4.2 Jelly Bean (API 17), will support the Track app.

 

FAQ: How can attendees be tracked into sessions?

A: There are four options for tracking attendees into sessions.

  1. Event staff using the Track app on their mobile device - Staff can download the Track app onto their own mobile device and scan attendees into sessions or events.
  2. Attendees scan QR codes with the event App - The QR Scanner feature of the event App allows attendees to scan session QR Codes that are displayed prior to or during a session on a presentation screen or printed board.
  3. Automated scanning stations - Automated scanning stations can be set up on a tablet device to enable attendees to scan themselves with the Track app when entering a room or from within a room. This avoids the need to have staff scanning attendees.

  4. Attendee self check in feature in the event App - When attendee self check in is enabled, attendees can check themselves into sessions from session pages on the event App

 

FAQ: Can attendees scan themselves into sessions?

A: Yes, you can enable attendees to scan or check themselves into sessions with the three options listed below:

  1. Automated scanning stations - Automated scanning stations can be set up on a tablet device to enable attendees to scan themselves with the Track app when entering a room or from within a room. This avoids the need to have staff scanning attendees.

  2. Attendees scan QR Codes with the event App - The QR Scanner feature of the event App allows attendees to scan session QR Codes that are displayed prior to or during a session on a presentation screen or printed board.

  3. Attendee self check in feature in the event App - When attendee self check in is enabled, attendees can check themselves into sessions from session pages on the event App

 

FAQ: What do attendees need to know for self scanning?

A: Depending on how attendance self scanning is set up for your event you may need to communicate some simple instructions to your attendees:

  1. If attendees are scanning QR Codes they need to be made aware of the QR Scanner on the event App.

  2. If attendees are enabled to check in themselves with the event App they need to be made aware of the Scanned icon on the session page. By clicking the Scanned Icon they will be provided with the option to check in.

  3. If attendees are to scan themselves using automated scanning stations they will obviously need to be made aware that of the location of the scanning stations and their QR code on their badge.

 

 FAQ: Where can I view the tracking results?

A: Live tracking data can exported from the Core and viewed in the Track app and Core.