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  3. FAQs

Kiosk Manager FAQs

Table of Contents:

  1. Why are there multiple instances of the Printer installed?
  2. What size is a Kiosk Badge?
  3. What device operating systems work with the Kiosk software?
  4. What device operating systems work with the Kiosk Companion?
  5. Kiosk applications and options
  6. How many kiosks will I need for my event?
  7. How do I order my Kiosk Hardware?
  8. What is the difference between all the Kiosk screen check in options?
  9. How can attendees access their unique QR code?
  10. What do attendees need to know for Kiosk check in?
  11. How can attendees check in to a Kiosk?
  12. Kiosk Hardware Specifications

 

FAQ: Why are there multiple instances of the Printer installed?

A: For Windows the same device plugged into different USB ports on the computer represents a new device. The device is installed again and again once for each and every USB port the device is plugged in.
You need to have one installation of the printer and the printer name MUST be; EPSON TM-C3500

Possibly fixes

Disconnect printer (remove from USB port), and delete all copies of the printer. Then reconnect the printer. This should install a new copy of the printer correctly named.

 

FAQ: What size is a Kiosk Badge?

A: Whilst Kiosk Manager can support badges of all sizes, the size of a Kiosk Badge will depend on your Kiosk Hardware provider.

Most commonly used Kiosk Badge Paper Stock is 100mm x 152mm (3.93 inch x 5.98 inch).

 

FAQ: What device operating systems work with the Kiosk software?

A: The Kiosk software is supported on devices running at least Windows 10.

 

FAQ: What device operating systems work with the Kiosk Companion?

A: The Kiosk Companion a web-app and will run on any modern web browser on any device.

 

FAQ: What are some kiosk applications and options?

A: Once your Kiosk software has been installed you can run the Kiosk Launcher. The Launcher houses kiosk hardware options and applications.

Kiosk Launch Home Screen

Launcher_home_screen.png

Launch - If your Kiosk is configured in the Core you can launch your Kiosk to login

Up to date - any required updates

Uninstall - uninstall the Kiosk

Utilities - Opens Application status and options menu

Application Status Menu

Applications.png

Options Menu

Options.png

Restore Factory Settings - will remove the Resource directory that stores kiosk ids and config files.

Re-Install Application -  will remove the Resource directory then reinstall the latest version.

View Entegy Help Centre -  sends you to the Knowledge Base

 

FAQ: How many kiosks will I need for my event?

A: There are a number of things to consider before confirming the number of kiosk you will need for your event.

Some things to consider are:

  • Number of attendees expected
  • How many expected attendees have pre-registered
  • How attendees will check in
  • The period of time you expect the majority of attendees to arrive

 

FAQ: How do I order my Kiosk Hardware?

A: We have a number of Entegy Partners who provide kiosk hardware and on-site support. Browse our directory by 'type' to find our hardware providers.

Hardware partners hire or sell devices, screens, kiosks or scanners to complement the Entegy Suite.

If you are looking at investing in your own hardware there is a list of Kiosk Hardware Specifications compatible with Kiosk Manager software.

 

FAQ: What is the difference between all the Kiosk screen check in options?

A: There are several check-in options available on the Kiosk display screens.

Enter Code: an attendee inputs a unique reference code  

Scan QR: an attendee provides their unique QR code to scan

Register: links to a registration form from the Registration Element

Insert your printed/e-ticket: an attendee provides their unique QR code to scan

Scan this code via event app: an attendee uses the QR Scanner on the event App. It also requires an attendee to be logged into the event App

If any option is not relevant to your attendees (or event) you can remove them from the Kiosk display screen by editing the screen options in the Core.

 

FAQ: How can attendees access their unique QR code?

A: A unique QR code enables attendees to scan into a registration kiosk to print their badge

Attendees can be setup to access their unique QR Code via:

  1. In-app Badge: a simplified badge can be setup in the event App to display attendee unique QR codes.
  2. Emailed ticket or confirmation email: unique QR codes can be emailed to attendees upon registration or as part of their ticket.

 

FAQ: What do attendees need to know for Kiosk check in?

A: Depending on how Kiosk check-in is set up for your event you may need to communicate some simple instructions to your attendees:

  1. If attendees are scanning their unique QR Code they need to have been issued with a code.

  2. If attendees are entering a unique reference code they will need to be made aware of what this code is.

  3. If attendees are to register on-site at a Kiosk you may wish to advise them to come early to minimise Kiosk queue times.

  4. If attendees are scanning the event QR code displayed on the Kiosk user display screen they will need to be made aware of:
    1. how to login to their profile on the event App
    2. how to access and use the QR Scanner on the event App

 

FAQ: How can attendees check in to a Kiosk?

A: There are four check-in options available on the Kiosk. The suitability of each option for your event will be dependant on what information you intend to provide your attendees prior to the event.

You may choose to allow all four check-in options on your kiosk or limit the options to just a few for your event.

To check in on a Kiosk attendees can:

  1. Scan a unique QR Code on their registration ticket/confirmation email
    1. Each attendee is assigned a unique QR Code that is associated with their profile in the Core.
  2. Enter a unique reference code
    1. Each attendee is set up as a Profile in the Core with a unique access code. You can also manage profile settings to import your own unique reference code for each Profile  
  3. Complete a registration form
    1. Kiosks integrate with the Entegy suite Registration element, enabling a registration form to be setup onto a Kiosk
  4. Scan the event QR code using the QR Scanner from the event App
    1. The QR Scanner feature of the event App allows attendees to scan the event QR Code displayed on the Kiosk user display screen

 

FAQ: Kiosk Hardware Specifications

A: If you are looking at investing in your own hardware, below is a list of Kiosk Hardware Specifications compatible with Kiosk Manager software version 2 or higher. It is recommended that you update to the latest version of Kiosk Manager before using it on-site to ensure you have the latest capabilities and support.

PC

Windows Surface Pro is recommended

The gigabyte GB-BXi3 is also an option

Operating System

Windows 10 is required

Monitor

All monitors need to be touchscreen

1920 x 1080 (16:9) is recommended [portrait is supported]

Higher resolutions will have scaling problems

Other options -

1280 x 1024 px

1368 x 912 px -> This is the Surface Pro 3 which is ½ resolution because of the pixel density.

Printer

Kiosk now supports most types of printers, although printer-related error handling will be limited by each individual manufacturer and what they expose to Windows.

The Kiosk is currently setup for the use of the following manufacturers' APIs to handle printer errors:

  • Epson TM C3500
  • Bixolon SPLTX 420
  • Dymo Labelwriter 450

The Kiosk only uses these models for error handling e.g. Out of paper, Ink.

At the moment, the Kiosk will stop the UI from being used if the printer reports is reporting as disconnected.

Scanner

Gryphon-GFS4470 [Recommended - may be branded to as Datalogic in some Countries]

Kiosk now supports most scanners that can be connected through COM ports. However, no other connections will produce a response from the kiosk.

Network connection

Wifi is recommended, although mobile broadband network connection can also be used by the Kiosk.

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