How to configure messaging
Messaging allows attendees to send private in-app messages to one another. Messages can be easily configured, and sent message stats viewed, in the CMS.
NOTE: Profile privacy needs to be set to ‘Visible and Allow Messaging’ to send in-app messages. The profile list acts as a contact list for attendees. If a profile is not set to ‘Visible and Allow Messaging’, they will not appear in the profile list or be able to be messaged.
To configure messaging
- Navigate to Attendee Connect > Messaging from the Navigation Menu
- Navigate to Allow users to message and select Yes from the drop-down
- Input new User Inbox Name, if required
- Upload new Page Header (Note: will default to Generic Header set at App > Appearance if not set)
- Click Save
To view Message Counts by Day statistics
Message count by day shows the number of messages that have been sent per day since the first in-app message has been sent. These stats can be viewed in the CMS.
- Navigate to Attendee Connect > Messaging from the Navigation Menu
- Select the Message Counts by Day tab
To view Message Counts by Field statistics
Message count by field is the total amount of messages sent, filtered by custom multiple-choice profile field data. For example, 20 messages have been sent by attendees who selected Yes to attending the Gala Dinner. These stats can be viewed in the CMS.
- Navigate to Attendee Connect > Messaging from the Navigation Menu
- Select the Message Counts by Field tab