Eventbrite FAQs

Table of Contents:

  1. How do I Change my Eventbrite event to Registration, rather than a ticketed event?
  2. How do I customise the Eventbrite confirmation email to attendees?
  3. Receiving an error when scanning?
  4. What do I do if I mapped the wrong fields for my Eventbrite integration?
  5. What restrictions do I have with Eventbrite custom questions when integrating with the CMS?
  6. How does 'Check In on Badge Printed' work?

 

FAQ: How do I Change my Eventbrite event to Registration, rather than a ticketed event?

A: By default Eventbrite’s ‘Event Type’ is set to ‘Ticketed Events’, this can be changed in Order Options to ‘Registration Event’ and will change the terminology used in the Eventbrite system accordingly. Examples of this can be seen in the screenshot below.

eventbrite_eventlanguage.PNG


FAQ: How do I customise the Eventbrite confirmation email to attendees?

A: You can customise the order confirmation page and the email your attendees receive when they place an order. This is the perfect place to include information like parking details, directions to your venue, refund policy and contact information. Go to your event's Manage page in Eventbrite, then look under "Order Options" and select "Order Confirmation" to get started. Further reading: Eventbrite documentation - How to create custom order confirmation.
menu_order_confirmation_modify_order_options.png

 

FAQ: Receiving an error when scanning?

A: Should your project be integrated with Eventbrite and you experience scanning issues, check that your Regex Expressions setting has been configured correctly. This configuration option is located within the Badge Creation element, under the Advanced tab. Simply select Eventbrite from the dropdown menu and click save. If you have any devices currently logged into your project’s affected sessions, you will need to logout and subsequently login to refresh the session’s data in app. This will require an internet connection.

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FAQ: What do I do if I mapped the wrong fields for my Eventbrite integration? 

A: This will require the Eventbrite integration to be deleted and redone. Contact your Entegy Partner for support.

Please note: If app access details have been distributed, it is not recommended to delete your Eventbrite integration

 

FAQ: What restrictions do I have with Eventbrite custom questions when integrating with the CMS?

A: It is highly recommended Each Attendee is selected, as this option allows for all attendees to have their own contact details and personalised profile synced to the Core. 

Different question types sync differently.

For example, automatically mapped fields include those Eventbrite Default Questions outlined below, as well as multiple-choice custom questions that meet the listed question types below. There is no limit to how many multiple-choice custom questions you can integration.

Automatically mapped Eventbrite Default Questions

  • Prefix = Title
  • First Name = First Name
  • Surname = Last Name
  • Email Address = Email
  • Mobile Phone = Contact Number
  • Job Title = Position
  • Company/Organisation = Organisation

Multiple Choice Custom Questions

The recommended Eventbrite question types are radio buttons or dropdown, which only allow users to select one answer. Checkboxes allow users to select more than one answer and are NOT currently supported in the Core.

NOTE:

  • if you use Checkboxes only one answer will be synced with the Core, ignoring any additional attendee selections.
  • Waiver will appear in the Core as ‘accepted’ or blank if not accepted
  • Eventbrite’s Short Text and Paragraph question types will sync as Short Text and Long Text respectively in the Core, however it is important to note that a maximum of 10 plain text fields are allowed in the Core.

Automatically_Mapped_-_Pollen8.PNG


Text-based Questions

Text-based fields can be manually mapped as part of the integration, however, only 10 text-based fields can be synced. This includes any text-based questions under ‘Information to Collect’ not included in the list above, as well as any text-based custom questions.

Manual_Mapping_-_Pollen8.PNG

 

FAQ: How does 'Check In on Badge Printed' work?

A: Check In on Badge Printed can be enabled when using Kiosk Manager or Onsite Printing Software. When enabled an attendee 'check-in' status will be recorded in the Eventbrite system for each attendee badge printed.  

When enabled, all badges printed using Kiosk Manager or Onsite Printing Software will be recorded as ‘checked-in’. However, when disabled, any badges printed will not be recorded as ‘checked-in’ and will not be synced if the setting is re-enabled. Only badges printed while the Check in on Badge Printed setting is enabled will record a ‘checked-in’ status in the Eventbrite system.

Note: The 'check-in' status recorded in the Eventbrite system upon printing a badge is the same 'check-in' status recorded when scanning a ticket with the Eventbrite Organiser App.

If badges are exported to PDF and printed externally, these will not update the ‘check-in’ status for that profile.