App FAQs

Table of Contents:

  1. What device operating systems work with my event App or Portal?
  2. What design and sponsorship opportunities are available in the App?
  3. What page types support custom banners?
  4. How can profile types and fields enhance the App element?
  5. Are session reminders available offline?
  6. Is there a character limit for Push Notification messages?
  7. How can I restrict access to a page?
  8. Where can I change the login/welcome message?
  9. Where is the Q&A (Ask a Question) functionality on the APP located?
  10. The long-text question in a submission form - is there a character limit on the responses to these?
  11. Why are my icons showing up as coloured shapes?

FAQs for Organisers:

  1. Can I view the app on a computer?
  2. What features work if my attendees are not logged in using profiles?
  3. I have made a content change in the app, how can I view this in the app?
  4. How do I setup my app to prompt attendees to login before accessing the app?
  5. An attendee has lost/not received their login details. What should I do?
  6. Where can I link my Welcome Popup?
  7. Where can I change the login/welcome message?
  8. I’ve created my popup message, how do I link this to the appropriate page?
  9. I have setup my popup messages to show ‘First View Only’, but they are not appearing in the app. Why are they not appearing?
  10. Can I have custom page banners for certain pages in the app?
  11. How do I set a page banner to appear at the top of my app?
  12. Is there a character limit for Push Notification messages?
  13. Can I export my bookmarked sessions/attendees and session notes?
  14. How can I update my personal information displayed in the App?
  15. Is there a way I can use the App as my personal name badge?
  16. I want to update/change my app design. What can I change, and how do I update this?

FAQs for Attendees:

  1. Can I view the app on a computer?
  2. I have lost/not received my app login details. What should I do?
  3. How can I update my personal information displayed in the App?
  4. I have opted to not receive notifications from the app on my device. Is there a way I can still view these without opting back in?
  5. Can I export my bookmarked sessions/attendees and session notes?
  6. When I delete the app, what data is lost?
  7. Is there a way I can use the App as my personal name badge?

 

FAQ: What device operating systems work with my event App or Portal?

A: Event App and portals can be used on both iOS and Android devices.

Any iOS devices running at least iOS 8.0, and Android devices running at least Android 4.2 Jelly Bean (API 19), will support your event App or portal.

NOTE: For the best experience we recommend devices with resolutions of at least 720x1080, those with lower screen resolution may not display information on the screen correctly (Eg: Older Android devices, iPhone SE).

Entegy apps also come bundled with a website version which is accessible on both mobile and desktop web browsers, useful especially for Windows and Blackberry devices.

 

FAQ: What design and sponsorship opportunities are available in the App?

A: The App design can be customised with unique branding from your event. Set your own colours and graphics with additional sponsorship opportunities.

Learn more about designing your App here

There are also many sponsorship opportunities in the App such as banners, menu icons, push notifications and much more.

Learn more about sponsorship opportunities here. 

FAQ: What page types support custom banners?

A: The following page types can support custom page banners. These page banners can be used as a sponsorship opportunity and can be changed per page to allow multiple app sponsors.

If a global banner is set for the app, the below pages can still support custom banners.

  • Schedule
  • Abstracts
  • Blank Page
  • Blank Group
  • Floorplan container page only, however, a sponsor logo could be added to floorplan image
  • Profile List
  • Exhibitors
  • Speakers
  • Map Locations
  • About
  • FAQ
  • What’s On
  • Directions
  • Embedded Web Link

Related article: How to link a page banner

 

FAQ: How can profile types and fields enhance the App element?

A: Push notifications and smart redirects can be enhanced by profile types and fields. By creating custom types and additional profile fields, app content and navigation can be more personalised for the attendee.

Push notification categories 

Profile types can be used to create groups for push notifications. These are useful when wanting to send targeted push notifications. For example, there may be an important update for staff about a gala dinner that should only be sent to staff.

Smart redirects 

Smart redirects allow attendees to be directed to certain content in the App based on their profile types and fields. For example, an event may have two programs running at the same time, with a different group of attendees for each program. A smart redirect will ensure each group sees only their relevant schedule for their specific program.

 

FAQ: Are session reminders available offline?

A: Yes, session reminders are available offline.

 

FAQ: Is there a character limit for Push Notification messages?

A: Notification messages possess a maximum text length of exactly 3000 characters - which is roughly 500 words on average. While this is quite a large character limit, it is not advised to utilise this many characters else it might come at a detriment to the user's overall experience.

 

FAQ: How can I restrict access to a page?

A: There are several ways for app organisers to restrict access to specific pages. Setting the page as clickable/unclickable and changing the visibility in app change the pages for everyone. Whereas password protecting a page, setting a smart redirect for profile types and using QR codes can be used for a specific group of attendees.

Setting page as clickable/unclickable & Change visibility in app

Go to "Page Settings" in the panel on the right hand side of the page you want to change.

Page_Settings_Clickable.JPG

If you want to restrict someone from accessing the page, either change "Visible in App" to no or change "Clickable" to no. Click save to finalise changes.

Password protect a page

Go to "Page Settings" in the panel on the right hand side of the page you want to change.

Password_Protect.JPG

"Password" is the phrase that you would send to the specific group of people allowing them to access the page.

"Password Message" is the message that will appear when someone tries to access the page. An example message would be "VIPs Only".

Click save to finalise changes.

Set a smart redirect based on profile type

Before using this method, first create a blank page in "Content" and call it "Restricted Access".

Navigate to "Smart Redirects" under "App". Create a new redirect by clicking the plus symbol.

Smart_Redirects.JPG

Give the redirect a name and then click the plus symbol. Select the target page, the action, is equal to or not equal to and select the profile. In this example, we selected the Hive Technology page, where profiles type as the action, is equal to the VIP profile type. Set the "Else Redirect To" as the "Restricted Access" page.

Smart_Redirects2.JPG

Lastly, go to the page you want to restrict access to, and redirect that page to "Features" and expand it. Scroll down to "Smart Redirects", expand and select the name of the smart redirect. 

Smart_Redirects3.JPG

By doing this, only VIPs can access the Hive Technology page and all other page types will be redirected to the Restricted Access page since they're not the profile type that is allowed to view the content.

QR code

If an organiser wanted users to access a certain page by using a QR Code, set the page visibility as no and click get "Get QR Code"

QR_Code.JPG

Smart_Redirects4.JPG

With this code, organisers can send this out to specific attendees or set up at the session room to scan and access a page.

 

FAQ: Where can I change the login/welcome message?

A: To change the login/welcome pop up message, go to “Popup Messages” that is under the “App” tab. You can either delete the message by click on the drop down menu or edit the message by clicking on it.

 

FAQ: Where is the Q&A (Ask a Question) functionality on the APP located?

A: The Ask a Question feature is located within a live Interactive Session (must be enabled via the control panel).

 

FAQ: The long-text question in a submission form - is there a character limit on the responses to these?

A: 1000 Characters long is the max limit for long-text questions.

 

FAQ: Why are my icons showing up as coloured shapes?

A: You may have an Icon Tint Colour applied in your app design settings. This can be updated in App > App Appearance under:

Phone Menu Design
Tablet Menu Design

 

FAQ: Can I view the app on a computer?

A: Yes you can. On the dashboard, there’s a panel called Available Via. Click on the Web App and it’ll take you to the web version of the app.

 

FAQ: What features work if my attendees are not logged in using profiles?

A: All App element features will work if attendees are not logged in, except for the following:

These three App features rely on attendee profile data to work, and therefore, cannot be used unless attendees are logged into the event app.

 

FAQ: I have made a content change in the app, how can I view this in the app?

A: To view the latest content updates, you will need to refresh your app. This is a local update that will ensure your personal device is viewing the latest version of the app.

To refresh the app

  1. Navigate to the Main Menu of the event App
  2. Click the Cog icon in the top-right corner
  3. Select Refresh Content

 

FAQ: How do I setup my app to prompt attendees to login before accessing the app?

A: Attendees can be prompted straight away to enter their unique login details. Attendees can either login with a single or two-step login process. 

To setup App with profile Login

  1. Navigate to Project Configuration > Project from the Navigation Menu
  2. Navigate to Access Type
  3. Select Profile Login from the drop-down
  4. Click Save
  5. Navigate to Project Configuration > Profiles from the Navigation Menu
  6. Navigate to the Login & Authentication tab
  7. Select authentication method using the First and Second lines
  8. Click Save

 

FAQ: An attendee has lost/not received their login details. What should I do?

A: Attendee login details are found in the Core. The login details required are determined by the login method set for the project.

To view login details in the Core

  1. Navigate to Profiles > View All from the Navigation Menu
  2. Use the search bar to search the relevant name
  3. Click the profile's name
  4. Navigate to the Profile menu from the right-hand options where you will find:
    • Access Code
    • External Reference
  5. Navigate to the Details in the Configuration Panel to find an attendee’s Email Address

 

FAQ: Where can I link my Welcome Popup?

A: A popup message can be added to your app to appear to app users upon first login

To link a welcome popup message

  1. Navigate to App > Settings from the Navigation Menu
  2. Navigate to Welcome Popup
  3. Select the relevant welcome popup from the drop-down menu
  4. Click Save

 

FAQ: Where can I change the login/welcome message?

A: To change the login/welcome pop up message, navigate to App > Popup Messages in the Core. You can either delete the message by clicking on the drop-down menu or edit the message by clicking on it.

 

FAQ: I’ve created my popup message, how do I link this to the appropriate page?

A: Navigate to the appropriate page and link the popup message to that specific page.

To link a popup message to a page

  1. Navigate to Content from the Navigation Menu
  2. Select the page you wish to link the page banner to
  3. Navigate to Page Settings from the right-hand options
  4. Navigate to Popup Message
  5. Select the popup message  from the drop-down options
  6. Select when the popup message with show
    1. Show every time Popup message will appear each time the page is viewed
    2. First view only Popup message will appear on first view of the page
  7. Click Save

 

FAQ: I have setup my popup messages to show ‘First View Only’, but they are not appearing in the app. Why are they not appearing?

A: If you have already viewed a page in the app prior to linking the popup message, your ‘First View’ has already happened. To view your popup messages, you will need to uninstall and reinstall the app. This will clear any ‘views’ you may have had for that page.

 

FAQ: Can I have custom page banners for certain pages in the app?

A: Yes, custom page banners are supported on some pages in the app, as listed below.

Please note: if a global banner is set for the app, the below pages can still support custom banners.

  • Schedule
  • Abstracts
  • Blank Page
  • Blank Group
  • Floorplan container page only, however, a sponsor logo could be added to floorplan image
  • Profile List
  • Exhibitors
  • Speakers
  • Map Locations
  • About
  • FAQ
  • What’s On
  • Directions
  • Embedded Web Link

 

FAQ: How do I set a page banner to appear at the top of my app?

A: Page banners run across the bottom of the app, however, page headers sit at the top of most pages in the App. Custom page headers can be created to appear on set pages throughout the App.

 

FAQ: Is there a character limit for Push Notification messages?

A: Notification messages possess a maximum text length of exactly 3000 characters - which is roughly 500 words. While this is quite a large character limit, it is not advised to utilise this many characters as attendees are unlikely to read that much text.

 

FAQ: Can I export my bookmarked sessions/attendees and session notes?

A: Bookmarked attendees and session notes can be exported from the event app and emailed to you. However, any bookmarked sessions, speakers or exhibitors cannot be exported and will be stored locally in the app on your device.

 

FAQ: How can I update my personal information displayed in the App?

A: Personal information and contact details can be updated directly from the event App. Profile Settings are located in the MyApp icon on the Main Menu of the app. Here you can update personal details, or customise your privacy settings.

 

FAQ: Is there a way I can use the App as my personal name badge?

A: When configured, in-app badges can be used to display your personal QR code, which is linked to your profile and can be scanned to access your personal details. The in-app badge can also be used in place of your physical badge/QR code and can be scanned for use with the Attendance Tracking, Lead Capture and Kiosk Manager elements.

Please note: you must be logged in to access your in-app badge.

FAQ: I want to update/change my app design. What can I change, and how do I update this?

A: If you have a standalone or embedded app, you are able to update any design assets that are found under App > Appearance in the Core. These can be updated by uploading new assets and updating any relevant colours.

Any other design updates to standalone apps, these will require an app resubmission to both the Apple and Google stores, which may incur an additional fee. Please contact your Ignite Partner for more information.

If you are wanting to update your portal design, please also contact your Ignite Partner for more information on this process.

 

FAQ: Can I view the app on a computer?

A: Yes you can. Contact your event organiser for a link to the web app.

 

FAQ: I have lost/not received my app login details. What should I do?

A: Contact your event organiser for your personal login details.

 

FAQ: How can I update my personal information displayed in the App?

A: Personal information and contact details can be updated directly from the event App. Profile Settings are located in the MyApp icon on the Main Menu of the app. Here you can update personal details, or customise your privacy settings.

 

FAQ: I have opted to not receive notifications from the app on my device. Is there a way I can still view these without opting back in?

A: Yes. The Notifications icon on your app will house all notifications you have received. A red exclamation mark will display next to the icon to indicate when a new notification has been sent.

 

FAQ: Can I export my bookmarked sessions/attendees and session notes?

A: Yes. Bookmarked attendees and session notes can be exported from the event app and emailed to you. However, any bookmarked sessions, speakers or exhibitors cannot be exported, and will be stored locally in the app on your device.

 

FAQ: When I delete the app, what data is lost?

A: Any session notes, attendee scans and bookmarks will be lost when the app is deleted, as these are all stored locally on the app on your device. It is recommended to export all session notes and scans before deleting the app.

 

FAQ: Is there a way I can use the App as my personal name badge?

A: When configured, in-app badges can be used to display your personal QR code, which is linked to your profile and can be scanned to access your personal details. The in-app badge can also be used in place of your physical badge/QR code and can be scanned for use with the Attendance Tracking, Lead Capture and Kiosk Manager elements.

Please note: you must be logged in to access your in-app badge.