App FAQs

Table of Contents:

  1. What device operating systems work with my event App or Portal?
  2. What design and sponsorship opportunities are available in the App?
  3. What page types support custom banners?
  4. How can profile types and fields enhance the App element?
  5. Are session reminders available offline?
  6. Is there a character limit for Push Notification messages?
  7. How can I restrict access to a page?
  8. Where can I change the login/welcome message?
  9. Where is the Q&A (Ask a Question) functionality on the APP located?
  10. The long-text question in a submission form - is there a character limit on the responses to these?

 

FAQ: What device operating systems work with my event App or Portal?

A: Event App and portals can be used on both iOS and Android devices.

Any iOS devices running at least iOS 8.0, and Android devices running at least Android 4.2 Jelly Bean (API 19), will support your event App or portal.

NOTE: For the best experience we recommend devices with resolutions of at least 720x1080, those with lower screen resolution may not display information on the screen correctly (Eg: Older Android devices, iPhone SE).

Entegy apps also come bundled with a website version which is accessible on both mobile and desktop web browsers, useful especially for Windows and Blackberry devices.

 

FAQ: What design and sponsorship opportunities are available in the App?

A: The App design can be customised with unique branding from your event. Set your own colours and graphics with additional sponsorship opportunities.

Learn more about designing your App here

There are also many sponsorship opportunities in the App such as banners, menu icons, push notifications and much more.

Learn more about sponsorship opportunities here. 

FAQ: What page types support custom banners?

A: The following page types can support custom page banners. These page banners can be used as a sponsorship opportunity and can be changed per page to allow multiple app sponsors.

If a global banner is set for the app, the below pages can still support custom banners.

  • Schedule
  • Abstracts
  • Blank Page
  • Blank Group
  • Floorplan container page only, however, a sponsor logo could be added to floorplan image
  • Profile List
  • Exhibitors
  • Speakers
  • Map Locations
  • About
  • FAQ
  • What’s On
  • Directions
  • Embedded Web Link

Related article: How to link a page banner

 

FAQ: How can profile types and fields enhance the App element?

A: Push notifications and smart redirects can be enhanced by profile types and fields. By creating custom types and additional profile fields, app content and navigation can be more personalised for the attendee.

Push notification categories 

Profile types can be used to create groups for push notifications. These are useful when wanting to send targeted push notifications. For example, there may be an important update for staff about a gala dinner that should only be sent to staff.

Smart redirects 

Smart redirects allow attendees to be directed to certain content in the App based on their profile types and fields. For example, an event may have two programs running at the same time, with a different group of attendees for each program. A smart redirect will ensure each group sees only their relevant schedule for their specific program.

 

FAQ: Are session reminders available offline?

A: Yes, session reminders are available offline.

 

FAQ: Is there a character limit for Push Notification messages?

A: Notification messages possess a maximum text length of exactly 3000 characters - which is roughly 500 words on average. While this is quite a large character limit, it is not advised to utilise this many characters else it might come at a detriment to the user's overall experience.

 

FAQ: How can I restrict access to a page?

A: There are several ways for app organisers to restrict access to specific pages. Setting the page as clickable/unclickable and changing the visibility in app change the pages for everyone. Whereas password protecting a page, setting a smart redirect for profile types and using QR codes can be used for a specific group of attendees.

Setting page as clickable/unclickable & Change visibility in app

Go to "Page Settings" in the panel on the right hand side of the page you want to change.

Page_Settings_Clickable.JPG

If you want to restrict someone from accessing the page, either change "Visible in App" to no or change "Clickable" to no. Click save to finalise changes.

Password protect a page

Go to "Page Settings" in the panel on the right hand side of the page you want to change.

Password_Protect.JPG

"Password" is the phrase that you would send to the specific group of people allowing them to access the page.

"Password Message" is the message that will appear when someone tries to access the page. An example message would be "VIPs Only".

Click save to finalise changes.

Set a smart redirect based on profile type

Before using this method, first create a blank page in "Content" and call it "Restricted Access".

Navigate to "Smart Redirects" under "App". Create a new redirect by clicking the plus symbol.

Smart_Redirects.JPG

Give the redirect a name and then click the the plus symbol. Select the target page, the action, is equal to or not equal to and select the profile. In this example, we selected the Hive Technology page, where profiles type as the action, is equal to the VIP profile type. Set the "Else Redirect To" as the "Restricted Access" page.

Smart_Redirects2.JPG

 

Lastly, go to the page you want to restrict access to, and redirect that page to "Features" and expand it. Scroll down to "Smart Redirects", expand and select the name of the smart redirect. 

Smart_Redirects3.JPG

By doing this, only VIPs can access the Hive Technology page and all other page types will be redirected to the Restricted Access page since they're not the profile type that is allowed to view the content.

QR code

If an organiser wanted users to access a certain page by using a QR Code, set the page visibility as no and click get "Get QR Code"

QR_Code.JPG

Smart_Redirects4.JPG

With this code, organisers can send this out to specific attendees or set up at the session room to scan and access a page.

 

FAQ: Where can I change the login/welcome message?

A: To change the login/welcome pop up message, go to “Popup Messages” that is under the “App” tab. You can either delete the message by click on the drop down menu or edit the message by clicking on it.

 

FAQ: Where is the Q&A (Ask a Question) functionality on the APP located?

A: The Ask a Question feature is located within a live Interactive Session (must be enabled via the control panel).

 

FAQ: The long-text question in a submission form - is there a character limit on the responses to these?

1000 Characters long is the max limit for long-text questions.