The Payment Required Email is a system email that is automatically sent when an attendee registers for your paid event and chooses a non-payment option such as Cheque, Bank Transfer or Cash.
This email template is pre-configured to contain basic attendee information as well as details regarding payment options, etc. This template, however, can be further edited as required.
To edit the Payment Required Email template:
- Navigate to Project Configuration > Email from the Navigation Menu
- Select the Payment Required template from the list
Registration-specific Merge Tags:
When sending Payment Received or Payment Required emails, you may wish to add some invoice-related merge tags to indicate things like total cost, the Invoice ID number or an itemised list of costs.
Below is a list of Regsitration-specific merge tags:
{INVOICE-ID}: Plain text containing the Invoice ID number
{INVOICE-DESCRIPTION}: 3 columns - Headings used are: Description, Value and Cost
{INVOICE-COSTSUMMARY}: 2 columns, right justified - Contains all costs itemised, and the total is in bold text
{INVOICE-TOTALCOST}: Plain text with the dollar amount (with appropriate currency symbol)
Click here to view more merge tag options for your email template.
TIP:
There are a few options for how this email template can be configured:
- Using the Email Editor
- Using Merge Tags to input attendee or system information
- Pasting HTML into the text box
Refer to this Knowledge Base article to learn how to update the header image of this template